Wheelhouse works hard to provide exceptional service to businesses, ranging from 5-10 person shops to Fortune 100 Companies. We value our position as a vested partner, with each one of our customers.
Understanding how your business functions, day-to-day, allows our team to structure IT solutions that follow your business vision and avoid untimely surprises.
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Wheelhouse can play an important role in helping you achieve standards compliance and maintain the integrity of your IT infrastructure.
We’re already familiar with industry standards and our complete managed services model enables us to quickly identify any areas of your IT network that are not in compliance
Wheelhouse Solutions’ objective is to constantly exceed our clients’ expectations, while achieving our firm’s growth goals.
When it comes to expansion, we’re growing our company through smart acquisitions. Find out if your Managed IT Services business is a good fit for our acquisition program.
Wheelhouse Solutions deploys strategic IT resources for faculty, staff and students, helping our educational clients succeed with flexible, cost-effective solutions. From cloud services to network monitoring, we leverage technology solutions that help educational institutions define a clear strategy, achieve their technology objectives, increase operational efficiency, reduce operating costs and minimize system downtime.
Healthcare is evolving, and you need the technology team to help your organization evolve with it. At Wheelhouse Solutions, we’ll assist you at every stage – from HIPAA-compliant infrastructure, including mobile solutions, to real-time access to patient information. Our healthcare IT Solutions, Cloud Services and Managed Services ensure compliance and flexibility, throughout your organization.
With Wheelhouse Solutions global positioning satellite (GPS) technology you can manage your company’s entire fleet, whenever and wherever you like. Our advanced technology allows you to locate the closest vehicle to a new job, confirm vehicle stops, and monitor customer visits. Our GPS Solutions even allow our clients to dispatch more accurately, with fleet maps and driving directions.
SPAM Filtering, Encrypted Email Management
ShareSync Control Panel
Single Sign-On (SSO) Account
Voice Services Control Panel
Web Hosting Services Control Panel
Make A Payment
Opening a Service Request
Your Managed Desktop
The Wheelhouse Button
Wheelhouse Button – Self-Service Tools
Reflexion Total Control (RTC)
Using Your Client Portal
If you are experiencing a service issue and do not have a Client Portal account, please call us at (636) 866-0484 / (800) 750-4880. Ask your account manager about your free access to the Client Portal.
You may also open a quick ticket, online, by clicking here.
Wheelhouse Solutions (HQ)
119 S Main Street
St Charles, Missouri 63301
We are a dynamic, fast-growing, managed services firm, helping clients leverage technology solutions to grow and thrive in the 21st century.
When it comes to hiring, we prefer the direct approach; check out our job openings, and if you’re interested (or just want to say hello), email your resume/cover letter.
Home / IT Solutions / Managed Help Desk Services
Our shared help desk solutions allow multiple clients to share the same resources. Wheelhouse Solutions’ help desk agents have access to multiple ticketing systems and can follow procedures that are defined by each customer. Our professional help desk agents handle calls from many different customers, and always provide a friendly help desk support experience for all of our users, at all times.
Our dedicated help desk solutions allow our clients to have a specific staff of agents, who handle their help desk calls. Our dedicated help desk solutions can range from simple call logging, to full management of issues, including interacting with third party vendors, on behalf of our clients.
Outsourcing your help desk is a great way to employ additional resources at a low cost and low risk to your business. When you outsource your help desk to Wheelhouse Solutions, you are not constrained by employee limitations. Help desk outsourcing is a low-cost, low-risk way to employ additional human resources to your business, without the cost of hiring additional employees.
Our help desk outsourcing solutions allow your company to deploy an experienced support team, without hiring additional employees, saving you time and money. We’ll create work tickets, coordinate with the appropriate personnel, within your company, open trouble tickets with third-party vendors, where applicable, and resolve the trouble tickets, as quickly as possible. You can rest assured that our experienced agents will handle every call promptly and with the utmost in professionalism.
Each of our plans is flexible, allowing our clients to configure the best solution to meet their business needs. Because you are only paying for the time that our agents spend providing customer support, you can avoid the high cost of increasing your staff or paying overtime. You can outsource all of your help desk support to Wheelhouse Solutions or we can augment your current staff – we can tailor a solution to meet the specific needs of your business.
There are many reasons to outsource your help desk services to Wheelhouse Solutions. Below are just a few:
Wheelhouse Solutions provides Managed Help Desk Services throughout the St. Louis metro area. We invite you to use the form, on the right side of this page, to request additional information about our Managed Help Desk Services. We’ll work with you to develop a solution that will meet your needs now, as well as provide for future growth and flexibility.
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