Wheelhouse works hard to provide exceptional service to businesses, ranging from 5-10 person shops to Fortune 100 Companies. We value our position as a vested partner, with each one of our customers.
Understanding how your business functions, day-to-day, allows our team to structure IT solutions that follow your business vision and avoid untimely surprises.
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Wheelhouse can play an important role in helping you achieve standards compliance and maintain the integrity of your IT infrastructure.
We’re already familiar with industry standards and our complete managed services model enables us to quickly identify any areas of your IT network that are not in compliance
Wheelhouse Solutions’ objective is to constantly exceed our clients’ expectations, while achieving our firm’s growth goals.
When it comes to expansion, we’re growing our company through smart acquisitions. Find out if your Managed IT Services business is a good fit for our acquisition program.
Wheelhouse Solutions deploys strategic IT resources for faculty, staff and students, helping our educational clients succeed with flexible, cost-effective solutions. From cloud services to network monitoring, we leverage technology solutions that help educational institutions define a clear strategy, achieve their technology objectives, increase operational efficiency, reduce operating costs and minimize system downtime.
Healthcare is evolving, and you need the technology team to help your organization evolve with it. At Wheelhouse Solutions, we’ll assist you at every stage – from HIPAA-compliant infrastructure, including mobile solutions, to real-time access to patient information. Our healthcare IT Solutions, Cloud Services and Managed Services ensure compliance and flexibility, throughout your organization.
With Wheelhouse Solutions global positioning satellite (GPS) technology you can manage your company’s entire fleet, whenever and wherever you like. Our advanced technology allows you to locate the closest vehicle to a new job, confirm vehicle stops, and monitor customer visits. Our GPS Solutions even allow our clients to dispatch more accurately, with fleet maps and driving directions.
SPAM Filtering, Encrypted Email Management
ShareSync Control Panel
Single Sign-On (SSO) Account
Voice Services Control Panel
Web Hosting Services Control Panel
Make A Payment
Opening a Service Request
Your Managed Desktop
The Wheelhouse Button
Wheelhouse Button – Self-Service Tools
Reflexion Total Control (RTC)
Using Your Client Portal
If you are experiencing a service issue and do not have a Client Portal account, please call us at (636) 866-0484 / (800) 750-4880. Ask your account manager about your free access to the Client Portal.
You may also open a quick ticket, online, by clicking here.
Wheelhouse Solutions (HQ)
119 S Main Street
St Charles, Missouri 63301
We are a dynamic, fast-growing, managed services firm, helping clients leverage technology solutions to grow and thrive in the 21st century.
When it comes to hiring, we prefer the direct approach; check out our job openings, and if you’re interested (or just want to say hello), email your resume/cover letter.
Home / Training / Client Portal
Click on the topics below to learn more about navigating your client portal. There are additional resources in the right-side navigation on this page.
Log in using the URL, User Name and Password you received in your Welcome email.
You can choose to have the portal store your log-in credentials for future visits.
When you log in to the Client Portal your first stop is your Landing Page, with buttons for some of the most frequent actions. Just click an option to go! If you want to hide this landing page, select the check mark at the bottom of the page.
All open tickets you submitted or are a contact or resource on appear on the My Tickets page. Here, you can review our progress on the issue, and view any notes or attachments we have added, and add your own notes and attachments.
You can find other tickets using the pre-configured ticket filters on the Tickets drop-down menu and sub-navigation bar. Access to the Open Tickets selection is controlled by your Security Level.
You can also search for tickets by keyword or ticket number using the Ticket Search.
If the Change Management feature is enabled, you will see an additional button, My Change Approvals. Click this button to view a list of all tickets awaiting your approval or that you have approved or rejected. It will not display tickets whose Service Provider Status is Complete.
If your company is listed on any of our contracts as the “Company to bill”, you will see an additional option, End Client Tickets. Click this button to view a list of all tickets where your company is the Company to bill.
The Project tab provides access to project information, including tasks and issues, team members, schedules, notes, estimated hours, the project calendar, and project charges (if your Security Level allows this).
If your company is listed on any of our contracts as the “Company to bill”, you will see an additional button, End Client Projects. You can click this button to view a list of all projects where your company is the Company to bill.
The Reports tab provides access to financial reports for your company. Access to this tab is controlled by your Security Level.
Users with a Client Portal Manager or Taskfire security level can manage Client Portal users for their company. Taskfire Administrators have access to all the other settings to configure their internal help desk workflow. Refer to Manage Your Client Portal for details.
If you see the Knowledgebase tab, you have access to articles we have published in our company’s Knowledgebase and may be able to create your own. Refer to Create and Manage Knowledgebase Articles.
The Custom Links tab provides a drop-down menu for helpful links that we have provided.
Within the Client Portal, you will notice the Announcement headline in the bar below the tabs and sub-navigation bar. This links to information from us, such as system outage notices or other important information that we want you to know. Click the [More] link to view the full announcement.
If the Change Management feature is enabled and there are change requests awaiting your approval, a second banner will appear, indicating how many change requests require your approval. Click the View link to see a list.