Wheelhouse works hard to provide exceptional service to businesses, ranging from 5-10 person shops to Fortune 100 Companies. We value our position as a vested partner, with each one of our customers.
Understanding how your business functions, day-to-day, allows our team to structure IT solutions that follow your business vision and avoid untimely surprises.
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Wheelhouse can play an important role in helping you achieve standards compliance and maintain the integrity of your IT infrastructure.
We’re already familiar with industry standards and our complete managed services model enables us to quickly identify any areas of your IT network that are not in compliance
Wheelhouse Solutions’ objective is to constantly exceed our clients’ expectations, while achieving our firm’s growth goals.
When it comes to expansion, we’re growing our company through smart acquisitions. Find out if your Managed IT Services business is a good fit for our acquisition program.
Wheelhouse Solutions deploys strategic IT resources for faculty, staff and students, helping our educational clients succeed with flexible, cost-effective solutions. From cloud services to network monitoring, we leverage technology solutions that help educational institutions define a clear strategy, achieve their technology objectives, increase operational efficiency, reduce operating costs and minimize system downtime.
Healthcare is evolving, and you need the technology team to help your organization evolve with it. At Wheelhouse Solutions, we’ll assist you at every stage – from HIPAA-compliant infrastructure, including mobile solutions, to real-time access to patient information. Our healthcare IT Solutions, Cloud Services and Managed Services ensure compliance and flexibility, throughout your organization.
With Wheelhouse Solutions global positioning satellite (GPS) technology you can manage your company’s entire fleet, whenever and wherever you like. Our advanced technology allows you to locate the closest vehicle to a new job, confirm vehicle stops, and monitor customer visits. Our GPS Solutions even allow our clients to dispatch more accurately, with fleet maps and driving directions.
SPAM Filtering, Encrypted Email Management
ShareSync Control Panel
Single Sign-On (SSO) Account
Voice Services Control Panel
Web Hosting Services Control Panel
Make A Payment
Opening a Service Request
Your Managed Desktop
The Wheelhouse Button
Wheelhouse Button – Self-Service Tools
Reflexion Total Control (RTC)
Using Your Client Portal
If you are experiencing a service issue and do not have a Client Portal account, please call us at (636) 866-0484 / (800) 750-4880. Ask your account manager about your free access to the Client Portal.
You may also open a quick ticket, online, by clicking here.
Wheelhouse Solutions (HQ)
119 S Main Street
St Charles, Missouri 63301
We are a dynamic, fast-growing, managed services firm, helping clients leverage technology solutions to grow and thrive in the 21st century.
When it comes to hiring, we prefer the direct approach; check out our job openings, and if you’re interested (or just want to say hello), email your resume/cover letter.
Home / Training / Taskfire
Our Client Portal is a secure web site that gives you access to your company’s records in our Autotask database.
The level of access for each user is controlled by the security level assigned to them. There are two kinds of security levels: Standard Client Portal, and Taskfire.
What you can do with a Standard Client Portal Security Level
The standard Client Portal lets you create tickets (a.k. a. “Service Requests”) and monitor tickets and projects. Depending on your security level, you can:
If you are a company we bill for work done for another company (the “End Client”), you can review the work we did for the end client. You can find more on that in the topic Monitor End Client Tickets and Projects.
What you can do with a Taskfire Security Level
When you log in to the Client Portal your first stop is your Landing Page, with buttons for some of the most frequent actions. Just click an option to go! If you want to hide this landing page, select the check mark at the bottom of the page.
Taskfire is an extension of the standard Client Portal. You get all the standard features plus your own internal help desk. This is a great solution for customers who have their own IT resources, but do not have the capacity to deal with everything. Taskfire is perfect for coordinating the work between your company and ours, and even your headquarters and subsidiaries. You can:
You can assign Taskfire licenses to your IT staff, and standard Client Portal licenses to everyone else. For more information about security levels, refer to Security Level Permissions.
All users should watch Using Client Portal (available in English only)
Taskfire users should also watch Using Taskfire (available in English only)