Wheelhouse works hard to provide exceptional service to businesses, ranging from 5-10 person shops to Fortune 100 Companies. We value our position as a vested partner, with each one of our customers.
Understanding how your business functions, day-to-day, allows our team to structure IT solutions that follow your business vision and avoid untimely surprises.
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Wheelhouse can play an important role in helping you achieve standards compliance and maintain the integrity of your IT infrastructure.
We’re already familiar with industry standards and our complete managed services model enables us to quickly identify any areas of your IT network that are not in compliance
Wheelhouse Solutions’ objective is to constantly exceed our clients’ expectations, while achieving our firm’s growth goals.
When it comes to expansion, we’re growing our company through smart acquisitions. Find out if your Managed IT Services business is a good fit for our acquisition program.
Wheelhouse provides reliable and cost-effective business telephone systems sales and service. We’ll work with you to design a business telephone system that will meet your needs now, and provide for future growth and flexibility.
Allworx Business Telephone Systems
Digium Business Telephone Systems
Having a consistently reliable means of business communication, with your customers, is always assured, utilizing our best-in-class VoIP phone systems and VoIP Services.
Wheelhouse Solutions will work with you to design a comprehensive VoIP solution that will deliver superior VoIP service, unparalleled service reliability and peace of mind, for years after the sale.
Wheelhouse Solutions will perform a comprehensive review of your current telecommunications needs, at no cost to you, and present you with ways to reduce your costs and increase your overall reliability.
Contact us today for a free audit and review of your telecommunications services and to learn how our expertise in the telecom industry can benefit your organization.
Wheelhouse Solutions deploys strategic IT resources for faculty, staff and students, helping our educational clients succeed with flexible, cost-effective solutions. From cloud services to network monitoring, we leverage technology solutions that help educational institutions define a clear strategy, achieve their technology objectives, increase operational efficiency, reduce operating costs and minimize system downtime.
Healthcare is evolving, and you need the technology team to help your organization evolve with it. At Wheelhouse Solutions, we’ll assist you at every stage – from HIPAA-compliant infrastructure, including mobile solutions, to real-time access to patient information. Our healthcare IT Solutions, Cloud Services and Managed Services ensure compliance and flexibility, throughout your organization.
With Wheelhouse Solutions global positioning satellite (GPS) technology you can manage your company’s entire fleet, whenever and wherever you like. Our advanced technology allows you to locate the closest vehicle to a new job, confirm vehicle stops, and monitor customer visits. Our GPS Solutions even allow our clients to dispatch more accurately, with fleet maps and driving directions.
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Voice Services Control Panel
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Your Managed Desktop
The Wheelhouse Button
Wheelhouse Button – Self-Service Tools
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Using Your Client Portal
If you are experiencing a service issue and do not have a Client Portal account, please call us at (636) 866-0484 / (800) 750-4880. Ask your account manager about your free access to the Client Portal.
You may also open a quick ticket, online, by clicking here.
Wheelhouse Solutions (HQ)
117 South Main Street, Suite 112
St Charles, Missouri 63301
We are a dynamic, fast-growing, managed services firm, helping clients leverage technology solutions to grow and thrive in the 21st century.
When it comes to hiring, we prefer the direct approach; check out our job openings, and if you’re interested (or just want to say hello), email your resume/cover letter.
With the advancements in modern VoIP technologies, traditional phone systems are quickly becoming a thing of the past. While no one can forecast the exact date, current trends can reasonably show that within the next 10 to 15 years almost all voice systems will be digital. It certainly seems that if you don’t implement VoIP today, you will in the near future. However, when transitioning to a VoIP solution, an understanding of the demands voice technologies have on the network is critical.
In the past types of data were, for the most part, separated into their respective networks. For example, the POTS (Plain Old Telephone Service) system was suited only for carrying voice traffic. On the other hand, a typical corporate network would mostly carry digital TCP/IP data traffic. In this manner, the traffic was segregated.
Conversely, modern networks try their best to cram a variety of traffic types and applications onto a single, consolidated network. Consolidating voice, video, data, and a whole host of other applications onto a single network creates benefits for the organization including cost savings, lower total cost of ownership, management simplification, and an improved return on investment. Unfortunately, there is one caveat: sometimes during peak network utilization non-voice traffic can overcrowd the communication channels and phone call quality will suffer. Calls that are not protected can cut out briefly, fail to connect or drop in the middle of a call, which is unacceptable.
Voice traffic does not usually eat up large amounts of bandwidth, but it can be fussy and does require prioritization over other types of traffic. If the bidirectional latency for a voice connection exceeds 250ms, users will notice poor call quality. 100ms one-way latency is a generally accepted rule of thumb for good call quality, but up to 150ms (one-way) is still acceptable. Because voice streams can be fragile and finicky, they usually need to be protected with a QoS policy.
Quality of Service (or QoS) is a means to protect your voice traffic so it does not get neglected on your network during times of congestion. If a user was downloading a large file and maxing out your internet bandwidth, it would be very hard to make a call without QoS. If you were to enable QoS on a circuit that is congested, the QoS interface has the ability to make intelligent choices about which traffic to transmit, buffer (or queue), or discard.
For example, a QoS-enabled circuit that is maxed out could choose to forward voice traffic first and discard any lower priority traffic. This example is a little oversimplified, but it illustrates the point QoS enables the prioritization of traffic with traffic classes. Also, remember that while QoS implementations and features can vary slightly between products, QoS is a widely accepted industry standard that is mostly vendor neutral. Whether you choose an Avaya system or a Digium solution, you will have standard QoS capabilities.
By now you are beginning to understand the demands of voice technologies in modern converged networks, and we haven’t even scratched the surface regarding QoS features and benefits. QoS is a blessing for anyone running VoIP on their business network. If you haven’t upgraded your voice system to a VoIP solution yet, you will likely need to soon as older voice systems become obsolete. Remember these important considerations when you do eventually transition to VoIP.
Wheelhouse Solutions can work with your company to determine which telecommunications products and services can best meet your needs. Our goal, with every client, is to improve the value of services provided while reducing costs. During our proprietary audit process, we pay close attention to your bottom line. We also save our customers time and money by implementing all changes and dealing with the vendors, on their behalf. We’ll analyze contracts, as well as industry trends, to ensure that our clients are receiving best-in-class service, at the lowest possible price. Feel free to contact us at 314-492-2506 with any questions or visit our website at http://wheelhousesolutions.com