While Unified Communications can drastically improve a firm’s competitive position, getting started can be a daunting task. With a myriad of services available, it can be difficult to configure your Unified Communications to fit the needs of your business seamlessly and cost-effectively. Advanced features such as desktop sharing, data sharing, speech recognition, instant messaging and more can vastly improve your company’s communications across the enterprise but can be difficult to configure and implement without the services of a reliable telecommunications partner.
Here, we will discuss some of the services that are available through Unified Communications and how they can benefit your business.
What is Meant by “Unified Communications”?
Unified Communications refer to the integration of communications systems that help people exchange ideas and perform their job functions more effectively. Some of those features include instant communications tools, known as “synchronous” communications, such as instant messaging and IP telephony. These types of communications tools provide collaboration in real-time regardless of the physical location of the users.
Other communication tools such as social media, voicemail, and email provide “asynchronous” communication, meaning that the communication does not take place in real-time. The ultimate goal of Unified Communications is to integrate the various types of software that your business uses, both synchronous and asynchronous so that your employees have access to the tools needed to perform their jobs regardless of their physical location or the device they’re using.
How Can Unified Communications Benefit My Business?
Unified Communications empowers employees and allows them to work more effectively from any broadband internet-accessible location. This greatly increases employee productivity because users are no longer tethered to a desk with a stationary phone and computer. With Unified Communications, employees can access their data, receive calls and collaborate with other employees seamlessly wherever they may be and from a multitude of devices.
Further, because Unified Communications allows employees to see the status of co-workers in real time, they can select the best platform for communicating with their peers cutting down on wasted time and improving their productivity. With today’s mobile workforce, teams rarely meet in-person all at once so unified communications are bridging that gap.
What Are Some of the Features of Unified Communications?
- One Number – Calls can be delivered to your employees regardless of their location or communications device.
- Click to Dial – Instantly connect with other employees or customers through a web browser
- Screen Pops – Provides instantaneous customer information, allowing you to deliver a superior level of customer service.
- Disaster Recovery – In the event of a disaster, calls can be instantaneously rerouted so you never miss a call or lose productivity.
- Presence – Provides users with the status of other employees, allowing them to select the best form of communication.
- Unified Messaging – all of your emails, faxes and voicemails are delivered to one inbox
- Integrated Audio/Web Conferencing – instantly connect with peers and customers using integrated audio and web conferencing.
- Instant Messaging – Connect with fellow employees, in real time, through instant messaging regardless of their physical location.
Is This a Reliable and Flexible Technology?
Unified Communications provides one of the most reliable and flexible communications solutions that businesses can deploy. Because services are delivered remotely through the cloud, there is no more reliable solution than Unified Communications. If there is ever a failure in the network it is usually identified and corrected by the provider before you’re even aware that there was a problem. And because services can be configured quickly and easily through a secure web portal, Unified Communications allows your company to adapt to business challenges seamlessly including adding and deleting users within minutes.
Here at WheelHouse Solutions, our professional IT Consultants have years of experience meeting the various IT needs of St. Louis businesses, enabling us to develop proven and reliable technology solutions. We strive to gain an understanding of the individual needs of every business, with whom we work and don’t just provide the equipment, but also the expertise to implement it, flawlessly. Our Technology Consulting includes Information Technology Consulting, Business Continuity Planning, Disaster Recovery Planning, Cloud Services Migration & Integration and Telecommunications Consulting.
Call us today at 314-492-2506 or fill out the form on this page to receive a free evaluation to see if Unified Communications can benefit your organization.