Home / Monitoring & Ticketing
Helpdesk Support That's Tailored to Your Business
Our help desk outsourcing solutions allow your company to deploy an experienced support team, without hiring additional employees, saving you time and money. We’ll create work tickets, coordinate with the appropriate personnel within your company, open trouble tickets with third-party vendors, where applicable, and resolve the trouble tickets as quickly as possible. You can rest assured that our experienced agents will handle every call promptly and with the utmost in professionalism.
Each of our plans is flexible, allowing our clients to configure the best solution to meet their business needs. Because you are only paying for the time that our agents spend providing customer support, you can avoid the high cost of increasing your staff or paying overtime. You can outsource all of your help desk support to Wheelhouse Solutions or we can augment your current staff – we can tailor a solution to meet the specific needs of your business.
Benefits of Our Help Desk Monitoring & Ticketing
There are many reasons to outsource your help desk services to Wheelhouse Solutions. Below are just a few:
- Based in the United States
With headquarters in St. Louis, Missouri, we never outsource calls overseas. You can rest assured that your help desk issues will be handled by a professional agent, who is highly trained and based in North America.
- 24 Hour Support
Our doors are always open. We provide help desk support 24 hours a day, 365 days a year, our customers to have peace of mind.
- Friendly Service
All of our help desk agents receive thorough training, so that users have a pleasant, professional helpdesk experience.
- Competitive Pricing
Wheelhouse Solutions offers flexible pricing options, on help desk outsourcing, allowing our clients to configure the solution that works best for their business.
- Tracking and Notifications
Wheelhouse Solutions utilizes intuitive, integrated software, allowing us to communicate with our users via text message, email, telephone or even fax, regarding the status of their ticket.
- Flexible & Efficient Automation
Wheelhouse Solutions utilizes advanced technology to effortlessly route your call to the appropriate live agent, for resolution.
We invite you to use the form, on the right side of this page, to inquire about how Wheelhouse Solutions can benefit your business. One of our representatives will get back with you quickly. Alternatively, you can request a free consultation, and we will put together a comprehensive proposal to meet your unique business needs.