Managed Help Desk Services

Wheelhouse Solutions’s help desk solutions allow your business to provide 24/7/365 help desk services, while leaving the help desk management to us, so as not to take up the valuable time of your IT staff. Wheelhouse Solutions offers both shared and dedicated help desk options, for our clients, and our partners’ clients.

Shared Help Desk Solutions

Our shared help desk solutions allow multiple clients to share the same resources. Wheelhouse Solutions’ help desk agents have access to multiple ticketing systems and can follow procedures that are defined by each customer. Our professional help desk agents handle calls from many different customers, and always provide a friendly help desk support experience for all of our users, at all times.

Dedicated Help Desk Solutions

Our dedicated help desk solutions allow our clients to have a specific staff of agents, who handle their help desk calls. Our dedicated help desk solutions can range from simple call logging, to full management of issues, including interacting with third party vendors, on behalf of our clients.

Benefits of Help Desk Outsourcing

• Single Point of Contact for All Calls
• Improved Levels of Customer Service
• Frees Up Internal IT Resources for Other Projects
• Significant Cost Reduction, vs in-house Help Desk
• Expanded Hours of Help Desk Operation
• Experienced and Professional Help Desk Employees
• Fully-Documented Procedures with Custom-tailored Escalation Process
• Accurate and Timely Reporting

Why Outsource Your Help Desk to Wheelhouse Solutions?

Outsourcing your help desk is a great way to employ additional resources at a low cost and low risk to your business. When you outsource your help desk to Wheelhouse Solutions, you are not constrained by employee limitations. Help desk outsourcing is a low-cost, low-risk way to employ additional human resources to your business, without the cost of hiring additional employees.

Help Desk Support That’s Tailored to Your Business

Our help desk outsourcing solutions allow your company to deploy an experienced support team, without hiring additional employees, saving you time and money. We’ll create work tickets, coordinate with the appropriate personnel, within your company, open trouble tickets with third-party vendors, where applicable, and resolve the trouble tickets, as quickly as possible. You can rest assured that our experienced agents will handle every call promptly and with the utmost in professionalism.

Each of our plans is flexible, allowing our clients to configure the best solution to meet their business needs. Because you are only paying for the time that our agents spend providing customer support, you can avoid the high cost of increasing your staff or paying overtime. You can outsource all of your help desk support to Wheelhouse Solutions or we can augment your current staff – we can tailor a solution to meet the specific needs of your business.

Benefits of Our Help Desk Monitoring & Ticketing

There are many reasons to outsource your help desk services to Wheelhouse Solutions. Below are just a few:

• Based in the United States
  We never outsource calls overseas. You can rest assured that your help desk issues will be handled by a professional agent, who is highly trained and based in North America.

• 24 Hour Support
  Our doors are always open. We provide help desk support 24 hours a day, 365 days a year, allowing our customers to have peace of mind.

• Friendly Service
  All of our help desk agents receive thorough training, so that users have a pleasant, professional help desk experience.

• Competitive Pricing
  Wheelhouse Solutions offers flexible pricing options, on help desk outsourcing, allowing our clients to configure the solution that works best for their business.

• Tracking and Notifications
  Wheelhouse Solutions utilizes intuitive, integrated software, allowing us to communicate with our users via text message, email, telephone or even fax, regarding the status of their ticket.

• Flexible & Efficient Automation
  Wheelhouse Solutions utilizes advanced technology to effortlessly route your call to the appropriate live agent, for resolution.

Wheelhouse Solutions provides Managed Help Desk Services throughout the St. Louis metro area. We invite you to use the form, on the right side of this page, to request additional information about our Managed Help Desk Services. We’ll work with you to develop a solution that will meet your needs now, as well as provide for future growth and flexibility.