Tag: call center

24

Apr2018
In the past, businesses mostly relied on Time-Division Multiplexing (TDM) trunking to transmit voice calls through copper wires. These days, more and more businesses are realizing the benefits of Session Initiation Protocol or SIP trunking instead. According to a survey by Frost and Sullivan, SIP trunking is expected to grow by more than 27 percent annually ... Read More
April 24, 2018Chris Torbit

13

Mar2018
When it comes to phone systems in a call center there are very specific objectives they should help your company achieve. These include reducing costs, increasing revenue opportunities, maximizing the productivity of your call representatives and improving overall customer satisfaction. But not all phone systems are alike and that’s why it’s important to for ... Read More
March 13, 2018Chris Torbit

20

Feb2018
We hear it all the time: “How does a call center work?”  The key purpose of a call center is the responsibility for handling the telephone call for an organization.  Call Centers can be a couple of people or more than 100 agents.  These call centers can handle a couple calls a day to several thousand calls ... Read More
February 20, 2018Chris Torbit